3 Questions to ask to get clients refer business to you

Do you know how many of your recent clients are satisfied AND will refer business to you? If you don't, well... just ask them! Send a survey, have them fill in a form, or directly ask them.. If you ask them, you'll know where your strength and where you should improve. Colliers now ask these 3 questions to our recent clients:

• Would you refer Colliers International to a friend or colleague?
• How would you rate Colliers International's service levels as provided during your most recent experience?
• During your recent experience with Colliers International how do you rate the level of Property knowledge of our personnel?

The goal was to get clients perception for our service & property knowledge, and to ask whether they would refer business to us in the future. And the survey result from January to April 2009 are.. drumrolls, please.. 100% of our Office Tenant Representation & Retail clients who responded stated they will promote us to their friend/colleagues! In average, Colliers service was rated 8,31 out of 10, and our property knowledge was rated 8,62 out of 10. Wow!

Are you our recent client and wants to give your feedbacks? Or maybe you're currently looking for property advisory and you want to know what services Colliers provide? Just drop me a note!

Colliers university: The best real estate/property professionals training

One of the good thing in working at Colliers is to have a free and unlimited access to the property knowledge base, both for national & international coverage. Colliers knowledge base is collected at the Colliers University, where we can take various courses/training in property related business and personal growth as well. We can run with our own pace: the presentation slide (with interactive test included), watch recorded webinars/listen to recorded audio, and held workshop for team activities. Since the internet connection here is not as fast as in US, I personally prefer the slides.

After we finished the training we can print the transcripts and certificates. The university also have curriculums specialized for a region (Asia Curriculum) or other category, as well as course suggestions for certain management level or new entry in certain division. There are also modules for beginner or advanced topic (for example: Real Estate 101 for beginners, Introduction to valuation/appraisals, Understanding Capital Markets for Investment Services, etc).

So no need to worry, now you're in the right hands :)